Service & Returns
It is only natural for us to provide service & warranty with our products. All our products are High performance Luxury quality products! And we are proud to be able to offer our clients these products online. We are therefore doing our best to ensure you are a satisfied customer!
From the day you received your order you have a 14-day guarantee period. Products can be returned to us within this period, after which the buying agreement will be considered to be final. Also see Returns below.
All products we supply are of high quality and luxury. The products are manufactured and tested with the greatest care in Switzerland - by experts . We are an official dealer of Boneco, AirOSwiss and Montana products get good and direct relationship with the importer and distributor Benelux. All products are delivered with official factory warranty.
In the unlikely event of you receiving a damaged, defective or incorrect items, please contact us immediately! Depending on the situation we will find a suitable solution.
You have a 14 day Guarantee to decide whether to keep or return the product!
Our 14-day returns guarantee means that you have 14 days to decide whether to keep or return the product, commencing from date of delivery. After these 14 days the buying agreement will be final.
Returns & replacements
Items can only be returned to us for replacement without any charges if it concerns damaged, defective or incorrect itmes and only within 14 days after the delivery date. You do however first have to contact us about this!
In all other cases concering replacement (or exchange) of items all delivery as well as returning costs will be charged. Items can only be returned within 14 days from the date you received the item. You have to inform us about the return first.
If you should be unhappy with your order and would want to return it to us without having the items replaced, you can only do so within the 14 days guarantee period. Please contact us about this. Delivery and returning costs will be deducted from the refund.
Damaged, defective or incorrect items can only be returned free-of-charge if they are to be replaced. In case of return only, delivery as well as returning costs will be deducted from the refund.
Do not return objects without informing us first!
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